Terms & Privacy

Terms & Conditions and Privacy Policy

Last updated: 22/09/25

Ashwood Homes Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and UK data protection law.

By using our website or engaging with us, you agree to these terms.

1. Who We Are

Ashwood Homes Limited is a property developer based in Lincolnshire, UK. We act as the “data controller”, which means we are responsible for deciding how we hold and use your personal information.

If you have any questions, please contact:
Data Protection Officer (DPO): Chloe King
📞 01406 490590
📧 [email protected]

2. What Information We Collect

We may collect, use, and store the following types of personal data when you interact with us:

• Contact details (name, address, email, phone number).

• Information relating to property enquiries, reservations, or purchases.

• Financial details for processing transactions (bank/payment details).

• Identity documents where required by law (e.g., proof of ID for property transactions).

• Records of communications with us (emails, calls, website forms).

• Technical information about your use of our website (IP address, browser type, cookies).

We may also process limited “special category data” where required, such as health information (for accessibility requirements).

3. How We Collect Your Data

We collect information in the following ways:

• Directly from you (via our website forms, phone, email, or in person).

• Through property enquiries, reservations, or contracts.

• Automatically via our website (cookies and analytics).

• From third parties such as estate agents, solicitors, or mortgage providers (where relevant).

4. How We Use Your Data

We will only use your personal information when the law allows us to. Common uses include:

• To respond to your enquiries.

• To process property sales, reservations, or related services.

• To comply with legal and regulatory obligations.

• To manage accounts, contracts, and financial transactions.

• To provide updates on developments, services, or events (with your consent).

• For business management, auditing, and record keeping.

• For website improvements, analytics, and fraud prevention.

5. Legal Basis for Processing

We rely on the following legal grounds to process your data:

• Contractual necessity – to deliver services you request.

• Legal obligations – e.g., anti-money laundering checks.

• Legitimate interests – business administration and communication.

• Consent – for marketing communications (you may withdraw at any time).

6. Sharing Your Information

We may share your information with:

• Service providers (IT, payment processors, marketing platforms).

• Professional advisers (solicitors, accountants, mortgage brokers).

• Regulatory bodies (HMRC, local authorities, law enforcement if required).

• Contractors and suppliers working with us on developments.

We require all third parties to respect your data and use it only for specified purposes.

7. Data Transfers Outside the UK

If your data is transferred outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your personal information.

8. Data Security

We take data security seriously. Your personal information is stored securely, and access is restricted to authorised personnel only. We have procedures in place to deal with any suspected data breaches and will notify you and relevant authorities where legally required.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

When data is no longer required, we will securely delete or anonymise it.

10. Your Rights

Under GDPR, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data (in certain circumstances).

• Object to processing based on legitimate interests.

• Restrict how we process your data.

• Request the transfer of your data to another provider.

• Withdraw consent (for marketing communications).

To exercise any of these rights, please contact our DPO: [email protected]

11. Cookies & Website Use

Our website may use cookies to improve functionality, analyse traffic, and personalise content. You can manage your cookie preferences via your browser settings.

By using our website, you agree to our use of cookies in line with our Cookie Policy.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date shown above.

13. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.